From Service Desk to Your Desk: Australia-Wide IT Service Desk and Field Services
When your team faces a technical issue, productivity grinds to a halt. The last thing you need is a support system that creates more friction, forcing users to guess who to call or wait days for an on-site fix.
ENbridge provides a seamless, end-to-end support solution that combines a responsive IT service desk with expert field services, all across Australia. We are your single point of contact for every technology issue, from simple password resets to complex hardware failures.
Specialised IT Service Desk & Field Services
ENbridge is one of rising leaders in IT on-demand, providing service desk and field services to customers across Australia. By focusing on maximizing an end-to-end customer journey, we deliver cost savings and efficiencies to create an unparalleled experience with our IT.
Our Service Desk has onshore delivery centres and teams, with a dedicated, shared or blended model. We provide training and performance management to identify the right people for the job and consistently follow up to ensure continued success for the services we provide to your business. Our end-to-end service management approach and best practices comprise a framework for superior end-user and IT interactions.
End User Computing Services
End User Support of varying technical levels, Desktop Support L1/L2/L3, whether ENbridge’s technicians are on site or working remotely, or under ENbridge’s functional management or yours. Managing and resolving ticket queues, rollouts of newly procured hardware, IMAC, Break/Fix, decommission, testing and support services of Desktops, laptops, servers, monitors, printers, peripherals.
Systems and Network Support
Differing levels of Systems or Network support to provide product support to all systems and managing all requests for systems and assisting to resolve all issues and performing regular troubleshooting on all network issues and analysing all system logs.
Service Desk
Primary IT service management, providing a single point of contact (SPOC) between users and IT ensuring users receive appropriate help in a timely manner.
Smart Hands Support
Comprehensive dispatch onsite IT support, functionally managed either by the ENbridge Service Desk or your Service Desk, with specialised technicians performing field-level hardware or software support. Providing support for servers, storage, networks, desktops and peripherals.