specialised IT service desk & field services
ENbridge is one of rising leaders in IT on-demand, providing service desk and field services to customers across Australia. By focusing on maximizing an end-to-end customer journey, we deliver cost savings and efficiencies to create an unparalleled experience with our IT.
Our Service Desk has onshore delivery centres and teams, with a dedicated, shared or blended model. We provide training and performance management to identify the right people for the job and consistently follow up to ensure continued success for the services we provide to your business. Our end-to-end service management approach and best practices comprise a framework for superior end-user and IT interactions.
End User Computing Services
End User Support of varying technical levels, Desktop Support L1/L2/L3, whether ENbridge’s technicians are on site or working remotely, or under ENbridge’s functional management or yours. Managing and resolving ticket queues, rollouts of newly procured hardware, IMAC, Break/Fix, decommission, testing and support services of Desktops, laptops, servers, monitors, printers, peripherals.
Systems and Network Support
Differing levels of Systems or Network support to provide product support to all systems and managing all requests for systems and assisting to resolve all issues and performing regular troubleshooting on all network issues and analysing all system logs.
Primary IT service management, providing a single point of contact (SPOC) between users and IT ensuring users receive appropriate help in a timely manner.
Smart Hands Support
Comprehensive dispatch onsite IT support, functionally managed either by the ENbridge Service Desk or your Service Desk, with specialised technicians performing field-level hardware or software support. Providing support for servers, storage, networks, desktops and peripherals.