delivering your needs through an agile framework
While agile frameworks are recently gaining in popularity, the ENbridge leadership team has been working within an agile framework for the last 15 years. Therefore, we can provide an IT service able to cater to your needs, whether it be end to end management of a particular aspect of your IT infrastructure or our technicians being dispatched to work under your instruction, within short turn frames anywhere in Australia and New Zealand.
We work with our clients to provide the best fit solutions for them, ranging in options from our clients picking and choosing only the aspects of our service they require or our clients handing over the “too hard basket” for ENbridge to manage.
End User Computing
End User Support of varying technical levels, desktop support, roll-outs of newly procured hardware, IMAC, break/fix. install, decommission, testing and support services of desktops, laptops, servers, monitors, printers and peripherals.
Relocating computer equipment within a site environment or from one site to another site. Disconnection of computer equipment from an old site and installation of all devices at the new site. Disconnection and reconnection of equipment prior and after cosmetic changes on site by building contractors.
Services include testing, asset tagging, asset audits, loading of SOE images, configuration, onsite deployment, retiring and disposing of old hardware, ongoing support, and provisioning of new hardware and software.
Deployment services include hardware and software roll-out and upgrades, desktop roll-out, equipment rack and stack, network implementation, router, firewall/switch configuration.
Event Based Outsourcing
Managed service for ticketed break/fix, IMAC and refresh service requests, generally on an agreed scope of work on a small ticketed task or large scale agreed project.
End-to-End IT Outsourcing
Modelling and providing the best end to end IT Solution for any IT projects, rollouts & deployments.
Primary IT service management, providing a single point of contact (SPOC) between users and IT ensuring users receive appropriate help in a timely manner.
Data Centre Operations
Providing an end-to-end service deliverable of critical data centre operations, library management. storage and transportation of sensitive and highly confidential IT media and documentation, media operations, media audits, media health checks, media transitions.
Smart Hands Support
Comprehensive onsite IT support with specialised technicians performing field-level hardware or software support mainly providing support for servers, storage, networks, desktops and peripherals, level 2 support.
proven track record of delivering excellence
The ENbridge Leadership Team has a combined 30 years’ experience in the IT services industry, with knowledge of:
Delivering services on time
Delivering services in an agile framework
Delivering services based on outcomes
Maintaining our clients high levels of security and compliance
Adjusting our services at short notice for client requirements
Customization for our clients
Our clients can be reassured their projects and scope are in knowledgeable hands, with a proven track record of delivering.